Lokalleadsgmbh respects the privacy of visitors and customers and processes personal data in accordance with applicable German and European data protection law, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
This Privacy Policy explains what personal data we collect, why we process it, how long it is retained, and the rights available to individuals.
1. Data Controller
The controller responsible for the processing of personal data through this website is:
Brand: Lokalleadsgmbh
Company: [Company information]
Registered in: Germany
Website: www.lokalleadsgmbh.com
Email: installation@lokalleadsgmbh.com
Registered Address: [Address]
Contact Number: [Telephone number]
For questions concerning personal data or this Privacy Policy, customers may contact us using the details above.
2. Personal Data We Collect
Depending on how you use our website and services, we may process the following information:
Name and contact details;
Email address and telephone number;
Billing and service address;
Appointment and booking information;
Information concerning the requested installation service;
Communications sent to us;
Information required to administer an order or booking;
Website usage information, where applicable;
Technical information required for the operation and security of the website.
We only request information that is relevant and strictly necessary for the applicable purpose.
3. How We Use Personal Data
Personal data may be processed for the following purposes:
To respond to enquiries;
To process service requests and bookings;
To arrange and administer appointments;
To communicate with customers regarding their requested service;
To process secure payments, handle deposit transactions, and maintain transaction records;
To issue invoices and maintain business records;
To comply with legal and accounting obligations;
To handle cancellation, withdrawal, and other contractual matters;
To maintain the proper operation and security of our website;
To identify and address misuse or unlawful activity;
To establish, exercise, or defend legal claims where necessary.
Personal data is not used for purposes incompatible with the purpose for which it was originally collected.
4. Legal Bases for Processing
Where applicable, we process personal data on one or more of the following legal bases under Article 6 GDPR:
Contractual necessity — Article 6(1)(b) GDPR: Where processing is necessary to take steps at the customer’s request before entering into a contract or to perform an existing service contract.
Legal obligation — Article 6(1)(c) GDPR: Where processing is necessary to comply with obligations imposed by applicable law, including commercial accounting and tax record-keeping requirements.
Legitimate interests — Article 6(1)(f) GDPR: Where processing is necessary for legitimate business interests, provided that those interests are not overridden by the rights and interests of the individual.
Consent — Article 6(1)(a) GDPR: Where processing requires explicit consent, we will request consent in accordance with applicable data protection requirements. Consent may be withdrawn at any time.
5. Service Booking and Deposit Information
When a customer submits a booking or service request, information provided during the booking process is processed to administer the requested appointment securely.
Prices displayed on this website represent booking deposits (Deposit) only and are not the complete installation price.
Information relating to the Deposit, booking, service request, and subsequent service arrangements is retained where necessary for contract administration, secure payment tracking, customer communication, or compliance with legal obligations.
The processing of such information does not alter any statutory consumer rights that apply under German or European law.
6. Contact Forms and Customer Communications
If you contact us by email, telephone, or through a contact form, we process the information you provide in order to respond to your enquiry and, where applicable, administer a requested service or booking.
The information may include your name, contact details, booking information, and the content of your communication. Where the enquiry relates to a potential or existing contractual relationship, processing is based on Article 6(1)(b) GDPR. Other enquiries are processed under Article 6(1)(f) GDPR or, where applicable, Article 6(1)(a) GDPR.
7. Website Server Records
When you access our website, certain technical information may be processed by the website infrastructure necessary to deliver the requested pages securely. Depending on our hosting configuration, this may include:
IP address;
Date and time of access;
Requested page or resource;
Browser information;
Operating system information;
Referring page;
Error and access records.
Such information is processed where necessary for website operation, administration, troubleshooting, and protection against unlawful activity.
8. Cookies and Similar Technologies
Our website may use cookies or similar technologies. Essential cookies are used where they are necessary for the operation of the website or for a service expressly requested by the visitor.
Where applicable law requires consent for non-essential cookies or similar technologies, those technologies will only be activated following appropriate, affirmative consent. Visitors may manage their consent choices through the cookie settings provided on the website.
9. Service Providers and Recipients
Personal data may be disclosed to trusted service providers where this is necessary for website operation, secure hosting, encrypted payment processing, communications, appointment administration, accounting, legal compliance, or other legitimate business purposes.
Where another organisation processes personal data on our behalf, the applicable GDPR requirements concerning data processing agreements and strict confidentiality will be observed. We do not disclose personal data to unrelated third parties for independent use.
10. International Data Transfers
Where personal data is transferred to a recipient outside the European Economic Area (EEA), the transfer is carried out in strict accordance with applicable GDPR requirements. Where required, an appropriate transfer mechanism, such as an adequacy decision or standard contractual safeguards under Chapter V GDPR, is utilized.
11. Data Retention
Personal data is retained only for as long as necessary for the relevant purpose or for the statutory period required by applicable law. Contractual, booking, and accounting information must be retained for mandatory statutory periods under German commercial and tax law (e.g., HGB and AO). When personal data is no longer required, it is securely deleted or anonymized.
12. Data Subject Rights
Subject to the conditions and limitations established by applicable law, individuals have the following rights:
Right to access personal data;
Right to rectification of inaccurate or incomplete data;
Right to erasure;
Right to restriction of processing;
Right to data portability;
Right to object to certain processing;
Right to withdraw consent where processing is based on consent.
Requests concerning these rights may be submitted to: installation@lokalleadsgmbh.com
13. Right to Lodge a Complaint
Individuals have the right to lodge a complaint with a competent data protection supervisory authority if they consider that the processing of their personal data infringes applicable data protection law.
14. Data Accuracy
Customers are required to provide accurate and up-to-date information when submitting a booking, enquiry, or other request. Where personal information changes, customers may contact us to request the correction of relevant data.
15. Children’s Data
Our services and website are intended exclusively for adults and are not directed at children. We do not knowingly collect personal data from minors where such collection is prohibited under applicable law.
16. Data Protection and Confidentiality
We apply appropriate organizational and technical security measures—appropriate to the nature of the processing—to protect personal data against unlawful or unauthorized access, accidental loss, alteration, or destruction. Access to personal data is strictly limited to authorized personnel with legitimate business requirements.
17. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes to our services, website practices, or legal requirements. The current version will always be published on this website together with its effective date.
18. Contact
For questions regarding this Privacy Policy or the processing of personal data, please contact:
Brand: Lokalleadsgmbh
Company: [Company information]
Address: [Address]
Email: installation@lokalleadsgmbh.com
Telephone: [Telephone number]
