1. What does the price displayed on the website represent?
All prices displayed on our website represent a booking deposit only. They do not constitute the full or final price for the shower enclosure installation service. The deposit serves exclusively to confirm your booking intent, reserve your appointment schedule, and initiate the pre-service verification process.
2. Why is the website price not the total price?
Shower enclosure installation is subject to various project-specific variables, including exact on-site dimensions, wall and floor conditions, existing plumbing layouts, product specifications, and structural installation complexity. Because these factors can only be fully evaluated upon physical inspection of the premises, the final service cost is determined following professional verification of site conditions.
3. How is the final price determined and settled?
Once the booking deposit is paid, our team reviews the submitted appointment details. The final service cost, any optional additional work required due to site conditions, and the confirmed schedule are established through direct agreement or formal order documentation prior to the commencement of any physical work. Any additional fees are communicated and agreed upon in advance; costs are never increased without prior customer consent.
4. What happens if I need to cancel my booking?
If a booking is canceled by the Customer prior to technician dispatch—and in compliance with applicable statutory withdrawal periods under German and European law—the booking deposit is fully refundable. If an appointment cannot be executed due to inaccurate information provided by the Customer or insurmountable site unsuitability identified upon arrival, the deposit may be subject to administrative retention in accordance with statutory provisions.
5. How do statutory withdrawal rights apply to my booking?
If you act as a consumer under applicable European and German consumer protection laws (specifically Section 13 of the German Civil Code – BGB), you are entitled to a statutory 14-day right of withdrawal for distance service contracts, without needing to provide justification. If you expressly request that the service commence during this 14-day withdrawal period, statutory provisions regarding proportional payment for services rendered up to the point of withdrawal shall apply.
6. What are my responsibilities as a customer prior to the appointment?
Customers are required to provide accurate, truthful, and complete information regarding the installation location, product specifications, and spatial dimensions when submitting a booking request. Furthermore, customers must ensure proper, unobstructed access to the installation area and ensure that necessary utilities (such as water supply lines) are accessible and in proper working order.
7. What happens if the actual site conditions differ from my booking details?
If actual site conditions differ substantially from the information provided during the online booking process—impacting the work scope, duration, or structural requirements—we reserve the right to re-evaluate the service arrangements in consultation with the Customer before proceeding with any physical work.
8. How can I contact customer support for further enquiries?
If you have questions regarding your booking, appointment scheduling, or service procedures, you may reach out to our team via the contact details provided below:
Brand Name: Lokalleadsgmbh
Email: Installation@lokalleadsgmbh.com
Company: Lokalleads GmbH
Address: HRB 147529 B-DE288178652 – District Court of Charlottenburg, Berlin; Große Präsidentenstraße 10, 10178 Berlin, Germany
Phone: +49 30120766161
